Customer Experiences

Our customer experience page is completely dedicated to our customers sharing their travel journeys throughout New Zealand. Get real insights from other travellers who have explored New Zealand in a campervan and get ideas for your own journey. Select below from a range of customer stories, customer road trip videos, roadtrips pics & online feedback! Have an epic roadtrip through New Zealand!

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Not convinced yet? Check out some of the amazing customer road trip videos as well as online reviews (okay – so we are promoting us – Travellers Autobarn – a bit here). It is all about the journey and the experience – and New Zealand is all about nature so start your road trip adventure today!

What People are Saying

Solid experience returning my camper van. They were a little busy so it took about 30 minutes but the serviceman was very friendly and got us through the process quickly. One price of advice DO NOT RENT THE GPS it is missing streets and also the touchscreen barely worked. It’s also quite pricey. Much better to get a sim card and just use google maps.read more

Justin Gangwish

03:51 19 Jan 20

If you get Harry looking after you then you are one lucky camper! He’s the absolute man and will make sure your trip is smooth from start to finish. Thanks Harry mate we love you!

Bryce Robertson

23:32 13 Jan 20

While our pick-up experience could have been better (it just felt very rushed, with minimal information given, and a few problems/things missing in the van we needed to clear up before leaving). That said, the rest of our experience was a great one. While you could tell the van's age, it ran well for our entire 2 week trip in south NZ. The pricing was much better than competitors and when we did reach out to Travellers once they got right back to us after adding the information to the file we requested. When returning the van, we had a different person help us and he did a great job. Harry went over all the return details with us and all in all just made us feel appreciated. If you see this, thanks again Harry!P.S. just as a pro-tip for future renters, if you're driving a lot, make sure you check your tire pressures regularly! As a daily driver I bought my own tire pressure gauge and checked it every few days. It needed refilling a couple times in our 2 week trip with the constant driving and huge temperature swings the country is known for. So... bring a pressure gauge!read more

Jonathan Lieberman

23:22 13 Jan 20

We had a very food experience with this company. Even if we had problems with the car they were solved very quickly. The Customer Service was reachable 24/7 they were very kind, especially Fer and Harry.Thank you for making our trip that easy and enjoyable. We would always recommend this company and book a car here again.read more

Magarethe Müller

22:01 17 Dec 19

Very nice rental company, very hassle free and easy going. Not the newest camper vans, but everything worked perfectly fine. picking up with Mike and returning with Harry went really well, no problems at all, very easy and relaxed! We definitely would recommend hiring a campervan with Travellers autobarn !read more

Jenny Lee Steingassner

04:22 10 Dec 19

We had some issues with our reservation showing up in the system so we were kinda worried but looks like they had some sort of technical or clerical error. However, they made sure to let us know that they would take care and not to worry which was a big relief. They were super helpful throughout the whole process! Just wished they stayed open a little longer.read more

G Gold

22:59 08 Dec 19

Our campervan experience was so much more than what we thought it would be! Autobarn Christchurch is the right company to go for and the staff couldn’t be more helpful, special thank you to Harry for explaining everything so well and making the process so smooth - thank you. Would definitely recommend!!read more

Charlotte

21:47 06 Dec 19

We had a great experience here. Clean campervan with stellar customer service. Really helpful service insuring that we had everything we wanted for our trip and the van worked great. Thanks for the Luna, who was super helpful making sure our van was available in time. Although we had a bit late to return our van, she still give us a good service and no charges for late returned. she was very friendly and helpful, we will definitely come back again!read more

Hui loo New

08:59 18 Nov 19

Renting with Travellers Autobarn was an excellent experience. The van ran smoothly with no issues. Harry went above and beyond with his customer service, he even dropped us off at our accommodation after we handed the van back in. Cheers Harry and Travellers!read more

Shay O'Reilly

05:49 11 Oct 19

We had a great experience here. Clean campervan with no issues, and stellar customer service. Harry was super helpful making sure our van was available in time, and giving us a lift after we had dropped it back off.read more

Philipp Rouast

03:24 11 Oct 19

Hired a campervan from this branch and the experience was great! Excellent service from branch team members, especially Harry. He made sure we had everything in our van to have the most comfortable experience. He went out of his way to suit our trip! Overall a very positive trip thanks to travelers autobarn and Christchurch team!read more

GRAce Kilponen

00:19 25 Sep 19

Highly recommend Autobarn Travellers. Their vans are really comfy, good layout for cooking and great headspace for taller folk. Joseph out of the Christchurch office was awesome. Walked us through everything we'd need to know about the vehicle, was really funny and even drove me back to the airport!read more

Matt Burtney

00:17 07 Sep 19

I had rented from another company in a different country and my experience with Joseph and Travellers Autobarn Christchurch and Auckland was so much better. This is a great company to rent and deal with. I highly recommend renting from them!read more

Steve Austin

17:05 16 Aug 19

Highly recommend. The van is great quality for a great price, very reliable. And the customer service is top notch. We dealt with Harry both when we picked up and dropped off the van and he was an absolute legend.read more

Ben Van Zelst

05:27 16 Jul 19

We had a wonderful experience thanks to Joseph from Travellers Autobarn in Christchurch! He assisted us with the pick up and drop off of our van and helped us with questions that came up during our travels. He explained everything so well and could always reach him in case of questions/emergencies etc. He even took us to the airport at the end of our travels! :)) The van itself was just great, it was wonderfully equipped and we had the best time during our 3 weeks of travelling the South Island. Very easy to drive and to keep clean, we would definitely rent with Travellers again. Thank you Joseph for everything! We will hopefully see you again soon!Jess and Marianaread more

Jessica Rose Germany

08:58 08 Jul 19

Wonderful service! We had an amazing road trip around South Island, best ever! Thanks to Joseph and Harry from Christchurch, their were so helpful and friendly, we will definitely come back and see you guys again!read more

Emo Z

05:27 13 Jun 19

Have used them twice now, both in New Zealand and in Australia in different vans and have loved both experiences. Really helpful service insuring that we had everything we wanted for our trip and the van worked great. We had a slightly older model with a few bumps and dents on the body work, but the internal fit was still very good and we had no problems with the engine. Would highly reccommend and if we are ever back this way, we will book again with TA!!read more

Alice Wright

22:11 18 May 19

We've had an amazing trip in NZ with our campervan! The staff of travellers autobahn was super friendly. Especially Joseph who took our jackets to the airport when we accidentally left them in our campervan. Great service!read more

Lisanne Luttenberg

05:57 26 Apr 19

The return of our car was no problem at all took us less than 10 minutes. Thanks to Joseph it was super easy. He even took us with all of our luggage to the airport, that was a big help for us!

Marius Uhrig

04:30 04 Apr 19

Thanks for that great experience! Special thanks to Joseph! He’s the kindest person in this business! He helped us a lot. Travellers Autobarn is very nice and I will tell my friends about it.

Rea z X monstar

04:24 04 Apr 19

Went to this branch over my South Island vocation. Renting a hi5 was the best choice for this. Christchurch staff members Luna and Joseph were friendly and welcome us from the start, the specs and insurance policies were clearly explained. They even have an own app to show you where the camp sites are! Very helpful. The van we got was powerful and clean. Nothing to complain. We had a great time and will be back again on our next South Island holiday.read more

Hao Chang

17:34 16 Mar 19

Communications and customer service with these guys has been fantastic from beginning to end. It was our 1st trip to the South Island so glad we used them. Vehicle had all the basics and was nice and clean. Recommend them highly with extra thanks to Harry arranging the return of my lost property. Would definitely use Travellers Autobarn again.read more

Ann Hill

05:39 06 Mar 19

The Campervan we hired was in good condition and all features in the camper are suitable and functional. Thanks Joseph/Jo the service at the pickup office were amazing and helpful. Highly recommended.

Cecilia Malone

01:14 05 Mar 19

We rented the campervans from Travellers Autobarn for a long weekend South Island road trip from Christchurch and they surpassed my expectations! The vans were reliable and the interior are so well designed. The bed was comfortable and having all the bedding and linen supplied. The service we received from the depot were excellent, the staff were very helpful and friendly (shut out to Luna and Joseph) Highly recommended hiring one of these for your next adventure!read more

Quinn Cottrell

11:27 30 Jan 19

An absolutely wonderful experience from start to finish - friendly, responsive, reliable car....couldn't have asked for anything better.

Henry Brydon

21:07 16 Jan 19

These guys are great. We rented in Christchurch and dropped off in Auckland. Joseph was very helpful and informative as were the staff in Auckland. The Kuga van is well equipped and designed well with ample storage. The bed is comfy and being able to stand in it was a bonus. The gas cooker and water pump both worked brilliantly and the van interior was of a clean and tidy standard (I am not a backpacker either so I can be pretty fussy). The van was reliable and didn't fail once. The only negative is it chews through fuel and the air conditioning could have worked better but overall it was an excellent experience and I would absolutely rent from these guys again- it's brilliant to deal with a company that seems to genuinely care about their customers and wants them to enjoy their road trip in NZ rather than just purely trying to make money. Other travelers I met with different rental vans complimented the set up of ours and said they wished they'd rented with Travellers Autobarn! Thanks guys :)read more

Mazza T

02:59 13 Jan 19

Hired a camper van from Travellers Autobarn ChC for a south island runaway, and it was superb. The campervan was nicely maintained and all functional, the journey was very good as rain with the help from their own developed cellphone app. We had a great time travelling with this van, and we will return next time when we were out there.read more

Jenny Qin

17:15 07 Jan 19

Very reliable campervans. We rented our three person campervan for 2 weeks and were very happy with the standard to which it was cleaned upon collection. Comfortable and well designed interior. We would hire again.We had a couple of chilly nights where the sleeping bags provided were a bit too thin, but other than that all good.read more

Kasia Miczko

05:28 27 Nov 18

Great team at autobarn Christchurch! Joseph really looked after us and fave some great advice. Would definitely recommend!

Richard Bradley

03:11 23 Nov 18

Best camper. Enough space and comfortable. Best choice. Also at the office :) thanks guys

Bettina Reiterer

03:26 08 Sep 18

Thank you for the great service, we were very happy with our van and had a great experience.

Vincenza Vernon

02:21 04 Jul 18

We had high expectations for New Zealand, but I have to admit this country has surpassed them, and that’s highly thanks to our Van from Travellers-Autobarn, we drove for more than 7000 km, through the most remote and iconic locations, in great and not so great weather conditions, and our Kuga van never let us down.Although we didn’t use the outside chairs and table due to weather conditions, we did use the interior a lot, we had some heavy rain days and staying inside was always incredibly comfortable, and for us especially who need to some work while travel, the Kuga has proven to be a perfect companion. The internal storage is very spacious for all your luggage and bed is comfortable. Stove, fridge, and microwave are really helpful while on the road and we have used them almost every day.Although we didn’t have any breakdown we had a few talks with customer care, and the stuff at pick up and drop off, all of them incredibly kind and very helpful while explaining how the van worked and what to do in all those situations we don’t want to happen, but sometimes happen.Overall I totally recommend to choose Travellers-Autobarn for your road trip in Australia or New Zealand, we had an incredible time and would choose them again without a doubt.read more

Javi Lorbada

11:26 15 Jun 18

Great campervan offers, really helpful staff and great customer service. Would definitely recommend it for travelling around New Zealand

fabio bianchi

05:26 22 Apr 18

Everything worked. Excellent use of the space. Clean. Collection and drop off office had free coffee and water. We had a great time with the van, thank you so much.

Luna QIN

00:02 21 Mar 18

Great service and vehicle, we had a trip of a life time and a big thank you to Joseph.

Ilmari Roosa

00:11 10 Mar 18

Good service, good vehicles, well equipped and good value.

John Larkin

07:01 16 Jan 18

这次Campervan旅行是我来新西兰8年以来第一次尝试，非常幸运能如此愉快的和Travellers Autobarn合作。非常快速的租到了车，所有的服务都是非常热情和耐心。第一次走入车辆给我的感觉就是干净，没有任何异味。车体配置也是非常齐全，大到车载冰箱，微波炉，小到饭碗，茶杯，垃圾袋，真的是一应俱全。真个旅程都充满了快乐，这样的旅行绝对值得一试！不多说，绝对的满星好评！希望Travellers Autobarn越做越好，生意兴隆！read more

Sam ye

03:37 19 Dec 17

Had a great 2 months travelings around with a van from Travellers Autobarn

Luciano Pappalettera

02:33 07 Nov 17

We loved booking with Travellers Autobarn. They were able to get us the vehicle and everything we needed for our road trip in NZ. The vehicle worked perfectly as well! Next time we are in NZ we will definitely use them again!read more

Carly Walton

11:34 10 Oct 17

Great place. Staff are great and campervan are fully equipped

bach adba

19:02 02 Sep 17

Such a fantastic experience. Spent two weeks exploring in a camper and was an unforgettable experience. From start to finish it was compleatly perfect, we picked up the van and we were walked through everything we needed to know in detail and any questions we had were answered. The van itself ran like a dream the whole two weeks and was surprisingly efficient on the petrol. The bed was really nice and all the equipment like bedding, sleeping bags and pillows all seemed brand new. Couldn't recommend exploring like this more and choosing travellers autobarn is just a no brainer. A truly unforgettable experience.read more

Thomas Hill

05:46 19 Aug 17

It's been a great experience with Travellers Autobarn when we rented a campervan from their Christchurch location for our 16 days trips. Staffs has been very helpful and the service was great! :)

S Zhang

03:14 21 Jul 17

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Are you a blogger, influencer, or content creator? We are always looking for the next talent who can describe in their own words – or via photos and videos – the campervan road trip experience across New Zealand. Customers simply tell the road trip adventure so much better than we ever could do.